We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries – we’re here to help!

Our 30-Day Money-Back Guarantee

We are so confident that you will love our products that we offer a 100% satisfaction guarantee for 30 days. If you change your mind about your purchase for any reason, simply return it to us for a full refund or exchange.

To be eligible for a return, your item must meet the following conditions:

It must be unworn, unwashed, and unused.
It must be in the original packaging.
You must provide a receipt or proof of purchase.
If you are returning a defective item, you may also be required to provide proof of the defect, such as pictures.
To return an item:

You can return your item in-store or by mail.
If you are returning by mail, please include a copy of your receipt or proof of purchase.
We will refund the purchase price of your item (excluding shipping charges) within 5-7 business days of receiving it.
If your return is denied:

We will notify you of the reason for the denial.
This typically only happens when we receive used products back that are in unsalable condition.
Do you accept returns from the United States?

=> Yes, I accept returns

How can customers return your products?

=> In store
=> By mail

How will customers get the return label?

For defective products
=> Download/print

2. For customer remorse

=> In the box

How many days do customers have to return a product?

=> 30 Days

How can customer return products condition that allow?
=> New

What is the restocking fee?
=> No restocking fee

How much will customers pay for return shipping?

For defective products
=> No cost

2. For customer remorse

=> No cost

Refund and Exchange Policy

All items are made to order and therefore are non-returnable unless they are defective.
If you purchase an item that is defective, it will be replaced with the identical item in the exact same size. No exceptions will be made.
Please check the item before washing it, as we do not accept returned shirts that have been laundered.
Defective Items

If you receive an item that is defective, please contact us within 30 days of receiving your order.
We will require you to provide a photo of the defect and your order confirmation number.
Once we have confirmed that the item is defective, we will send you a replacement item.
Non-Defective Items

We do not offer refunds or exchanges for non-defective items.
If you are not satisfied with your purchase, you can return it to us for a store credit.
Store credits can be used on future purchases, but they cannot be redeemed for cash.
Return Policy

To return an item, you must contact us within 30 days of receiving your order.
We will provide you with a return shipping label.
You are responsible for shipping costs for returned items.
We will process your refund within 5-7 business days of receiving the returned item.
Contact Us

If you have any questions about our refund and exchange policy, please contact us at [[email protected]] or call us at +1 (372) 661-6241.

Damaged or Faulty Items

We are committed to providing our customers with high-quality products. If you receive an item that is damaged or faulty, we will take corrective action. This may include:

Refunding the purchase price and delivery charges.
Providing a replacement product and a pre-paid return shipping label for the incorrect item.
Items that are considered damaged or faulty include:

Items with unraveled seams or holes.
Items that are different from the sample shown.
Items that are wrongly described.
If you receive an item that is damaged or faulty, please contact us within 30 days of receiving your order. We will require you to provide a photo of the defect and your order confirmation number. Once we have confirmed that the item is damaged or faulty, we will take the appropriate corrective action.

Please note that we will not be able to accommodate you if you have entered the wrong address, moved, or need to change a product variant after your order has been shipped. In these cases, we will not be able to issue a refund or replacement.

We appreciate your understanding and we hope you enjoy your purchase!

Late or Missing Refunds

We understand that it can be frustrating to wait for a refund. If you have not received your refund within 5-7 business days, please check the following:

The refund has been processed by our system.
The refund has been posted to your bank account.
There are no pending transactions on your bank account.

If you have checked all of these things and you still have not received your refund, please contact us at [[email protected]] or call us at +1 (372) 661-6241. We will be happy to investigate the matter and issue your refund as soon as possible.

Here are some additional tips to help you get your refund faster:

Make sure to provide your correct contact information when you return an item.

Keep a copy of your receipt or proof of purchase.
If you are returning an item by mail, be sure to include a tracking number so that we can track your return.
If you have any questions about our refund policy, please contact us before you return your item.
We appreciate your patience and understanding. We hope to resolve this issue as quickly as possible.

Clearance & Final Sale Items

Clearance and final sale items are not eligible for refunds unless they are defective.
Regular priced items are eligible for refunds, even if they were purchased on sale.
Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
The gift credit will be mailed to you once the returned item is received.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. The gift giver will be notified of your return.
Shipping

We ship using the address provided in PayPal. Please verify that the information is accurate.
Returned orders will be reshipped at your expense.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your replacement or exchanged product to reach you may vary depending on where you live.
We do not guarantee that we will receive your returned item.
All items must be returned within 30 days of purchase. If more than 30 days have passed, no refund or exchange is available.
We cannot guarantee that all items will be delivered within the suggested time frame, even though we strive to do so. Therefore, a late delivery cannot be a reason to request for a refund.
Coupons can only be used on new orders. Coupons cannot be applied to any order that has already been placed.
Customer Support: 24/7

Email: support@zanracole.com
Phone:
+1 (372) 661-6241.
Address: 

Sõpruse pst 2, 50705 Tartu, Estonia.