If you are not satisfied with your purchase, you can easily return the unused product in its original packaging, along with a copy of the receipt via email on our website, within 15 days, and we will happily refund your purchase price.
Returning a product you’ve bought from our website is straightforward:
1. Contact Us :
Please contact our Customer Service at +1 (239) 799-1585 or email us at [email protected] to request a Return Authorization. Make sure to have your packaging slip information handy.
2. Receive Return Instructions:
You will receive an email with instructions on how to return the product.
3. Send Your Unused Product:
Send your unused product, in its original packaging, to the address specified in our email.
Nefam Llc Store is not responsible for items until we receive them, so please insure/track your returned items.
Initial shipping fees will only be refunded if the product is faulty, not as described, or the order was incorrect. Please call our Customer Service at +1 (239) 799-1585 or email [email protected] to arrange this return.
Certain individual products may be excluded from our Easy 15-Day Refund Guarantee. Please review the product descriptions before placing your order.
4. Refunds and Credits :
You can only initiate a return after your order has been marked as shipped. Once your order has been shipped, you will receive an email with your tracking information.
Refunds will only apply to the value of the items being returned, unless otherwise noted. Initial shipping fees and/or contributions are not eligible for a refund. Certain individual products may be excluded from our Easy 15-Day Refund Guarantee. Please review the product descriptions before placing your order.
Credits for returned items can only be applied to the original credit card used to make the purchase. Refunds will be applied to the purchasing credit card within 5 to 10 days from the date the return is accepted.
If the return is due to a faulty product, inaccurate product description, or an incorrect order, please call or email our Customer Service at +1 (239) 799-1585 or [email protected] to discuss the items you’ve received.
5. Nefam Llc Store’s Sales Tax Policy :
Purchases made on our website are subject to current state and local sales taxes based on the shipping address.